Careers

Careers

Stratas Foods is committed to equal employment opportunity, affirmative action, and diversity and inclusion in its workplace. It is our commitment to establish and maintain a talented, productive, diverse workforce that works together effectively to accomplish our goals.


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Current Openings

Stratas Foods

Deduction Resolution Representative

Job Purpose

The Deduction Resolution Representative will control and resolve customer invoice deductions. The Deduction Resolution Representative’s objectives are to minimize the open balance of unresolved deductions, maximize collections of invalid deductions, and identify trends and corrective actions to prevent recurring deductions.

Primary Duties and Responsibilities

1. Contact customers to determine the nature/details of the customer’s claim and to obtain deduction back-up.
2. Research the customer’s claim to determine validity and proper handling:
  • Utilize internal pricing, promotion, order, shipping documentation.
  • Utilize carrier information.
  • Work with other Stratas departments (marketing, pricing, sales, customer service, plants, logistics, etc.) and external brokers to clarify discrepancies between Stratas documents and customer claims.
3. For validated deductions, determine and execute the appropriate method to clear the deduction from the customer’s account.
4. For invalid deductions, contact the customer to secure repayment. Follow up on payment status and escalate to management for collection assistance, as needed.
5. Identify deduction trends and research root causes to minimize future deductions. Provide information to Sales and Customer Service to assist with controlling the customer’s deduction practices.
6. Maintain deduction database information in Blacksmith system.
7. Utilize the IBM mainframe system to obtain A/R and shipment information as part of the deduction research
Process. Update the system as needed to properly reflect the details of open deductions.
8. Prepare reports as needed to track the status of deduction balances, to categorize deductions and to communicate progress to Stratas management.
9. Other projects as requested by management to support the Deduction Resolution function.
 
Education: High School Graduate, College Course Work or Degree Preferred
 
Skills and Competencies
  • Strong analytical abilities in order to research and determine validity of customer claims.
  • Strong organizational skills with an attention to detail and accuracy to document and track deduction related data.
  • Negotiation/collection skills needed to secure repayment from customers for invalid deductions.
  • Strong interpersonal skills to work with both external and internal customers.

Equipment and Software: Fax, copier.  Strong PC skills – Microsoft Office Suite (Word, Excel and Outlook primarily). Must be able to quickly learn new system applications.  Experience working with databases and exporting to Excel is preferred.

EOE M/F/V/D

How to Apply

Please complete this form and email it along with your resume to HR@STRATASFOODS.COM

Stratas Foods
7130 Goodlett Farms Pkwy Suite 200
Memphis, TN 38016
Phone: 888-404-1004

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