FAQ

FAQ


Customer Service

Who should I contact if I have a question about an order?

For questions regarding an order, please click on the Contact Us tab, type the question in the notes section, and select "Customer Service" under the area of interest drop down menu; or call us at 1-888-404-1004.

How do I request a product spec sheet, Kosher certificate, or Material Safety Data Sheet (MSDS)?

For a product spec sheet, Kosher certificate, or, MSDS please click on the Contact Us tab. Then under the "Common Questions" down menu select the document, and in the note section specify the information needed; or call us at 1-888-404-1004.

How do I submit a product complaint?

To submit a product complaint, please click on the Contact Us tab, type in the complaint information in the notes section, and select "Customer Service" under the area of interest drop down menu; or call us at 1-888-404-1004.


Careers

How do I apply for a job at Stratas Foods?

Click on the Careers tab on our website to review open positions.


Where to Buy

Where can I purchase Stratas Foodservice products?

Stratas Foodservice products are available through most broadline distributors. If you have a specific question, please click on the Contact Us tab, type the question in the notes section, and select "Foodservice" under the area of interest drop down menu; or call us at 1-888-404-1004.

Are your Foodservice products available for consumer purchase?

Our Foodservice products are only available through Foodservice channels, and are not packed in small consumer sizes.


Product Questions

Are your products available in Canada?

A few of our Foodservice products are available in Canada. Call us at 1-888-404-1004.

Do you export product outside of North America?

While some of our products can be exported, it depends on the nutrition, labeling, and trademark laws of the destination country. Please click on the Contact Us tab, type the question in the notes section, and select the applicable business unit from the area of interest from the drop down menu, or call us at 1-888-404-1004.

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Zero Trans / PHO

Has the U.S. Food and Drug Administration finalized its determination on partially hydrogenated oils (PHOs)?

Yes, it was determined on June 16, 2015 that the primary dietary source of artificial trans fat in processed foods, are not ͞generally recognized as safe͟ or GRAS for use in human food.

How long do food manufacturers have to remove PHOs from food?

The FDA has set a compliance date of July 2018. This will allow companies to either reformulate products without PHOs and/or petition the FDA to permit specific uses of PHOs. Following the compliance period, no PHOs can be added to human food unless they are otherwise approved by the FDA.

Will the FDA’s new ruling completely eliminate Trans fat?

No, Trans fat won’t be completely gone from foods because it occurs naturally in small amounts in meat and dairy products and is present at very low levels in other edible oils.

How quickly will Stratas be able to comply with the Zero trans ruling?

Stratas Foods has been on the forefront of research and innovation for trans fat substitutes for several years, and currently offers a full line of zero trans per serving solutions designed to meet the demanding needs of food manufacturers, restaurants, retailers and many others.


Technical Questions

Can I hire your labs to conduct oil testing and analysis?

The Stratas Research, Development & Innovation Center can perform numerous analytical tests and procedures. For more information, click here.

Can I get technical help if I have questions about your products?

For technical questions about fats & oils, click on Contact Us and select "Technical."


Transportation

Do you contract with third-party transportation companies?

All Stratas transportation services are procured by ADM transportation in Decatur, Illinois.


Donations

How can I request charitable donations from Stratas Foods?

To learn more about Stratas Foods’ corporate giving, click on the Community Engagement section of our website.